Terms of Use for Cairo City Transfer

Welcome to Cairo City Transfer! We provide transfer services between Cairo Airport and various hotels in the region. You agree to abide by these Terms of Use by using our services.

1. Service Description

Cairo City Transfer offers pre-booked and on-demand transfer services for individuals and groups from Cairo International Airport to hotels in the Cairo area and vice versa.

2. User Eligibility

Our services are available to all individuals legally entering into binding contracts. If you are under 18, you may use our services only with the involvement of a parent or guardian.

3. Booking and Payment

  • Bookings can be made through our website, mobile app, or customer service hotline.
  • Full payment is required at the time of booking.
  • Accepted payment methods include credit/debit cards, online payment platforms, or cash payments to the driver (where applicable).

4. Cancellation and Refund Policy

  • Cancellations made 24 hours before the scheduled transfer time are eligible for a full refund.
  • Late cancellations (less than 24 hours before scheduled time) may be subject to a cancellation fee.
  • No-shows are not eligible for refunds.

5. Luggage Policy

  • Each passenger is allowed one suitcase and one carry-on bag. Additional luggage may incur extra charges.
  • We are not responsible for lost or damaged luggage.

6. User Conduct

  • Passengers are expected to behave respectfully towards our drivers and other passengers.
  • Smoking, consumption of alcohol, and use of illegal substances are strictly prohibited in vehicles.

7. Limitation of Liability

  • Cairo City Transfer is not liable for delays caused by traffic conditions, weather, mechanical failure, or other factors beyond our control.
  • We are not responsible for missed flights, appointments, or consequential losses.

8. Privacy Policy

  • Personal information collected during booking is used for the sole purpose of providing our services.
  • We adhere to strict data protection laws and do not share your information with third parties without your consent.

9. Changes to Terms of Use

  • We reserve the right to modify these terms at any time. Continued use of our services after such changes constitutes acceptance of the new terms.

10. Contact Information

For any questions or concerns regarding these terms or our services, please get in touch with us at support@cairocitytransfer.com